Comments on: Kopter Krazy

By: Rick Roeder

Rick Roeder — Tue, 07 Feb 2012 05:32:06 +0000

In my original post dated 02/01/2012 I mistakenly named Dave as the individual I had the unfortunate experience with at the mall. Dave is the owner, the name of Dave’s manager is Tim, it is he that I had the interaction with at the mall and not Dave. Dave, the owner, is the one that I contacted by email, It is he, that to this day, still has not made any attempt to contact me, he has my money, my kopter and my complete disrespect as a reputable business owner. I truly thought Dave would look at all the facts and reconsider his position. He has made no such attempt to make this right! I can only hope that anyone looking to purchase an RC chopper for themselves or as a gift will do their homework, I am confident if they do they will choose a company and an owner with ethics and integrity!!

By: Rick Roeder

Rick Roeder — Sun, 05 Feb 2012 02:01:16 +0000

JC, I cannot speak for all the posts, only my own. You mention in the end of your post not to get discouraged by the bone head salesman that are at the kiosk. Unfortunately for 100% of the people that shop at the kiosk they have no option but listen to the salesman. Unfortunately Dave doesn’t hang out there much. In the end Dave chooses the people to represent his product. If they are, in your words, bone heads, it still falls on Dave. From my experience it does not seem to be by chance that every one of the sales staff at Kopter Krazy has the same protocol when it comes to dealing with the customer. By the way it is the customer that pays the bills and allows Dave to remain in business, not just the 3000 that you mention that happen to get a good chopper but the 5 that do not. What makes you think those 5 shouldn’t matter, aren’t they people with the same desire as the other 3000, I believe they are and they should be treated that way. My experience is real, not fabricated! Dave and his manager made a choice to completely disregard my concerns and treat me like i was insignificant. Tim even challenged me to a fight outside, he was shocked when I called his card and followed him out. You mention how the customers are crybabies, crooks, and only want their money back or a new Kopter. I made no requests for a new kopter or my money back, all I wanted was a kopter that performed as it was represented, in my case I guess I had one of the bone head sales people that Dave hired to work at the kiosk. I even had Dave’s best guy that carries the badge of “manager”. He too did nothing to take care of the issue even after flying the kopter in front of me and seeing that my claims were valid. I didn’t get a new kopter, I didn’t get my money back nor do I possess the kopter. It was worthless and my choice was to give it back. I will purchase another one at a future date, however, I can assure you I will do what I am asking everyone to do and that is research the product first and do not become a victim of the horrible customer service that I experienced with Kopter Krazy, from the salesman to the owner and then finally by the manager that feels it is appropriate to call a customer a pussy and walk them outside in an attempt to have a brawl vs take care of a simple issue! This is not how a reputable company conductss business!

By: JC

JC — Sat, 04 Feb 2012 19:27:03 +0000

Omg what lil cry babys!!!!
I used to work for Kopter Krazy for over a year. I have opend plenty of new kopters from Dave and they worked just great! about 5 out of 3,000 were bad apples. I fixed it and used it as a demo not a big deal!?!? I would say im suprised to see all the bad comments on here but… Ive had so many people lie to my face about how it never worked blah blah..first they want there money back then it goes to wanting a new kopter!! but whos the crook!?! Dave sells great toys at a great price! and tons and tons of parts on the website for when u break something on your toy kopter.. which u will do its only a matter of time.. they are very durable but not indestructible.. and for the people with the so called never would fly right.. if u dont think it is working correct take it back right away to exchange it for a new one which they will do if there isnt any damage!!! this is were the big problem comes.. do u think if u eat all your food at a restaurant and told the waiter that it was no good & that your not paying for it..?? U cant go home and break it to shit and think u get a new one!? Your the crook!!! Dave is a man just making money like the rest of us!! ok soo for the people still not sure if they want to spend money on these TOYS.. I really think you would love the micro helicopter called mini helicopter also known as the Raven which is only $34! so if you dont like it.. u didnt spend$50 & up.. but that was my FAV.!!
I say Dave is a great man & boss and sells fun toys! but dont take my word for it go check it out!
One more thing dont get discouraged if u talk to a bone head salesman contact dave through the website he will be more then happy to answer your questions!!

By: Sonto

Sonto — Sat, 04 Feb 2012 04:11:44 +0000

Rick Roeder, thank you so much for taking the time and writing in such great detail. I’m sorry about your experience with these rednecks and charlatans. But I want you to know that you’re making a difference. It’s people like you who go through the kind of trouble as you have that put these crooked businesses out of business! I certainly had entertained the idea to buy 2 of these helicopters. But changed my mind, thanks to people like you. With much gratitude,

By: Rick Roeder

Rick Roeder — Thu, 02 Feb 2012 05:17:13 +0000

I would like to begin by stating, if you are in the market for an RC Chopper do one thing first, do NOT allow yourself to purchase from Kopter Krazy without first researching their product vs. others that are available. Also, as we all know we have many options via the internet. I am one that prefers to purchase local especially when the owner is also local. In most cases a local business owner is concerned about their customers and because they live with them their integrity should also matter, Right?? Integrity to me should translate to a concern for customer service, Right? Here is my story. I purchased my chopper from the Boise mall. After spending an hour with the salesman, watching his demo, and hearing how durable the choppers are, he even cut the power on one from 6′ and let it hit the ground. Good trick with a specific chopper that has a size to weight ratio that will allow this. I assure you that may be the only chopper in their line that can perform this illusion of durability. I asked for a chopper that could be used outdoors as well as indoors. The salesman took me to a chopper that he assured me could be flown outdoors from a distance of 300′. This chopper lost signal from about 65 feet. I was informed this chopper was very responsive and very quick indoors or out. This chopper traveled quickly backwards and almost not responsive forward. Because of this it was very difficult to fly and the result was a crash in the weeds outdoors and broken landing gear. Repaired the landing gear and attempted to fly it indoors. Same result, the chopper flew well backwards and would barely go forward, another crash, another break in the landing gear. Frustrated, I contacted the owner (Dave) via email, explained my frustration, was informed of all the typical purchasers that have buyers remorse and the percentage of purchasers that are displeased are far less than those that are pleased. He offered to check the chopper out and fix any issues. Wow, this may be a good company and will actually take care of this apparently horibly manufactured chopper. Well, was I wrong! They had the chopper 8 days, replaced the landing gear and Tim (the manager) informed me there was nothing wrong with this chopper. I challenged him to fly it, which he did, same result, the chopper (under the control of a master operator) immediately flew very quickly backwards and was very difficult to fly forward. Frustrated over Daves attitude that there was nothing wrong, when it was very obvious it does not fly well forward, the conversation immediately went in the wrong direction. I informed Dave I would contact the BBB, his response “they don’t matter to me, you have to be a member, I can show you the letter they send out, it means nothing” I then stated they have a scam going and their products are junk. He then stated “don’t threaten me!” Threaten you, I will threaten you if that’s what you want! His response “you’re a pussy and I will meet you outside anytime” So I headed outside in which Dave followed right next to me. On the way he said in a low voice so nobody could hear, “I’m not afraid of you punk” alright we’ll find out soon! When we got outside he yelled for security, who happened to be within 20 feet, Dave told security I needed to be removed from the property immediately and then returned indoors to the kiosk. I spoke to the security guard and then returned myself, reunited with my wife, had another altercation with Dave who hit speed dial on his cell and had security there within 15 seconds. I started to leave but decided I really didn’t want the chopper I had purchased in good faith from this company. ($110 lesson) The security guard met me half way to the kiosk, I handed him the chopper and asked if he would give it to Dave as I had no use for it. If you do decide to purchase a chopper from Kopter Krazy look closely at the receipt, It states “No returns for opened or used items”. If you even open the chopper to look at it you cannot return it, Not something a reputable company that cares about customer satisfaction would do. Of course they don’t have a sign to state this nor does the sales staff inform you of this until you call with concerns. Believe me I know, I called after the first flight and the first thing I heard was “the chopper is not returnable if you have taken it out of the box. Beware and do your research, I am confident if you do you will choose a reputable company and not this one!