Kopter Krazy… doin’ it right.

8 Comments on “Kopter Krazy… doin’ it right.”

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  John Collins wrote on 23 August, 2011, 10:01

  I’m not sure that Kopter Krazy is doing it right. I think thier products are junk. I have a 100 series and a Swift, both of which the lower main rotor motors have failed. I was enjoying flying the 100 series until the motor went out so I purchased the Swift which lasted less than one hour of flight time. At 49.95 for the 100 Series and 46.95 for the Swift thats pretty steep for two or three hours of entertainment.
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  Troy wrote on 22 December, 2011, 17:45

  I’m pretty sure Kopter Krazy isn’t doing it right. Dave, the owner seems to be a decent guy but his problem is he’s selling junk and I don’t think his supplier will accept defective product back. He’s willing to give me (actually my son, who got this as a birthday gift from his grandma) another junky copter but the first one only lasted about 15 minutes…actually, I don’t think it ever worked properly, so I’m not really that interested. For $79 I would have expected a lot more. Dave has a hard time giving money back (not sure he ever has). To all you out there who read this, I hope I’m able to save you the hassle of dealing with this company.
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  Troy wrote on 22 December, 2011, 18:20

  OK, to be fair, I just got an e-mail from Dave saying he would refund my money. I’ll let you make up your own mind as to whether these copters are junk or not. Dave says less than 1/2 of 1% are defective. Maybe that’s true if you’re talking about out of the box defective but I still have a hard time believing these copters hold up very well to the inevitable crashes they’re going to have. If you do have a problem with them, just know, getting your money back won’t be like returning to the customer service counter at Toy’s R US.
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  Troy wrote on 27 December, 2011, 9:15

  Additional ammendment: After getting the OK from Dave to get a refund on my copter it took three more trips to the Kiosk to actually get my refund. Each time, additioanl requirements were given. I have the impression this company’s game plan is to wear you out until you give up. Twice I caught them lying to me in the process. Folks, buy your copters from a real store that has a consumer friendly return policy. I went back to a well known store and bought a copter for my son that was less than 1/2 the price. I think it’s a nicer copter. It works great and he’s finally enjoying the gift his grandmother intended for him.
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  Rick wrote on 28 December, 2011, 15:21

  So my sweetheart and I bought 3 heli’s from the kopter Krazy in Logan Ut. for our kids for Christmas. We spent a significant amount of time asking the employee about the various ‘copters, strengths, weaknesses, durability. Because our kids had never flown anything like these before, we wanted to make sure they were well built and could handle the ‘learning curve’ of our kids. He assured us that they were well built and that he had crashed them a number of times and that they stood up to it. Feeling confident in the helicopters, the exchange policy, the durability, we purchased three helicopters. Quite an expensive purchase as these were our main gifts to our kids. We got them out on Christmas and the Eagle wouldn’t respond to the controller and the two smaller ones flew just fine for the first charge. We charged them again and the smaller ones wouldn’t take off, they just spun on the floor. Talk about a disappointing Christmas. We took them back to the kiosk in the Logan mall where we bought them. We were VERY surprised because the ‘easy’ returns, exchanges, or parts we were sold on from the first employee turned out completely false, we got the biggest run around! From the two-month “seasonal employee” that was the “manager” saying that our kids had crashed them, to they don’t warranty their products (their only guaranteed to lift off the ground – that would’ve been nice to know!), to ‘its just this gear that has broke and it’s simple to change we just have to look on their Web site for instructions’ (turns out the employee had no idea how to fix the gears, he was just saying that and when we pressed him to show us how, he came clean saying he didn’t know how). He called the owner of the kiosk (who’s in Boise!) for instructions, but he didn’t have time to walk him through it. The owner was willing to let us ship the helicopters to him so he could fix them and then he’d send them back. No word on time it would take or the fact that we’d have to pay to ship them to him. However, the employee said he had the part we needed and that we could ‘easily’ take the helicopters apart and fix them ourselves. I am a pretty handy guy, so I thought I’d try to change out the broken part. Turns out the gear that the “manager” told us was broken was completely the wrong part so it was a waste of my time to even try. We were at the kiosk a total of 45 min. and saw a total of 9 of their Krazy Kopters come in with problems! To continue our discussion with manager, we had to let him work out issues with other customers. We didn’t see one person there to buy a new one. We were also told that they don’t have a phone number to get a hold of the owner although the “manager” called him and got in touch with him right away. We were given an e-mail address, he told us there was no business line to call. We asked the “manager” to call the owner so we could talk to him. We were told that it was pointless to talk to him on the phone because nothing good would come of it. Considering the amount of money we spent, the lack of time getting to actually fly the helicopters on an important day like Christmas, the customer service, lack of knowledge from the employees, misinformation, and inability to have recourse with any management team, we would tell anyone NOT to purchase helicopters from Kopter Krazy. From reading online and time spent at the kiosk, we’re not the only ones who’ve had trouble with Kopter Krazy and there are other stores that sell and maintain the helicopters that they have. Another point: They tell you need to read the instruction manual before flying. If you want a good laugh at English as a second language, read that manual. It makes no sense, it’s in broken English (if that!) and the important pieces about what to do with the wiring/batteries is not even covered!
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  Rick Roeder wrote on 5 February, 2012, 22:08

  I would like to begin by stating, if you are in the market for an RC Chopper do one thing first, do NOT allow yourself to purchase from Kopter Krazy without first researching their product vs. others that are available. Also, as we all know we have many options via the internet. I am one that prefers to purchase local especially when the owner is also local. In most cases a local business owner is concerned about their customers and because they live with them their integrity should also matter, Right?? Integrity to me should translate to a concern for customer service, Right? Here is my story. I purchased my chopper from the Boise mall. After spending an hour with the salesman, watching his demo, and explaining how durable the choppers are, he even cut the power on one from 6′ and let it hit the ground. Good trick with a specific chopper that has a size to weight ratio that will allow this. I assure you that may be the only chopper in their line that can perform this illusion of durability. I asked for a chopper that could be used outdoors as well as indoors. The salesman took me to a chopper that he assured me could be flown outdoors from a distance of 300′. This chopper lost signal from about 65 feet. I was informed this chopper was very responsive and very quick indoors or out. This chopper traveled quickly backwards and almost not responsive forward. Because of this it was very difficult to fly and the result was a crash in the weeds outdoors and broken landing gear. Repaired the landing gear and attempted to fly it indoors. Same result, the chopper flew well backwards and would barely go forward, another crash, another break in the landing gear. Frustrated, I contacted the owner (Dave) via email, explained my frustration, was informed of all the typical purchasers that have buyers remorse and the percentage of purchasers that are displeased are far less than those that are pleased. He offered to check the chopper out and fix any issues. Wow, this may be a good company and will actually take care of this apparently horibly manufactured chopper. Well, was I wrong! They had the chopper 8 days, replaced the landing gear and Tim (the manager) informed me there was nothing wrong with this chopper. I challenged him to fly it, which he did, same result the chopper (under the control of a master operator) immediately flew very quickly backwards and was very difficult to fly forward. Frustrated over Daves attitude that there was nothing wrong, when it was very obvious it does not fly well forward, the conversation immediately went in the wrong direction. I informed Dave I would contact the BBB, his response “they don’t matter to me, you have to be a member, I can show you the letter they send out, it means nothing” I then stated they have a scam going and their products are junk. He then stated “don’t threaten me!” Threaten you, I will threaten you if that’s what you want! His response “you’re a pussy and I will meet you outside anytime” So I headed outside in which Dave followed right next to me. On the way he said in a low voice so nobody could hear, “I’m not afraid of you punk” alright we’ll find out soon! When we got outside he yelled for security, who happened to be within 20 feet, Dave told them I needed to be removed from the property immediately and then returned indoors to the kiosk. I spoke to the security guard and then returned myself, reunited with my wife, had another altercation with Dave who hit speed dial and had security there within 5 seconds. I started to leave but decided I really didn’t want the chopper I had purchased in good faith from this company. The security guard met me half was to the kiosk, I handed him the chopper and asked if he would give it to Dave as I had no use for it. If you do decide to purchase a chopper from Kopter Krazy look closely at the receipt, It states “No returns for opened or used items”. If you even open the chopper to look at it you cannot return it, Not something a reputable company that cares about customer satisfaction would do. Of course they don’t have a sign to state this nor does the sales staff inform you of this until you call with concerns. Believe me I know, I called after the first flight and the first thing I heard was “the chopper is not returnable if you have taken it out of the box. Beware and do your research, I am confident if you do you will choose a reputable company and not this one!
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  Rick Roeder wrote on 5 February, 2012, 22:15

  A follow up to my first post. An ex employee of Kopter Kraxy replied to the above post which is available on the “Kopter Krazy” blog rather than the “Kopter Krazy doin it right” blog. I feel I need to do everything I can to expose the business practices of this company! This is a copy of my reply. ………………………• JC, I cannot speak for all the posts, only my own. You mention in the end of your post not to get discouraged by the bone head salesman that are at the kiosk. Unfortunately for 100% of the people that shop at the kiosk they have no option but listen to the salesman. Unfortunately Dave doesn’t hang out there much. In the end Dave chooses the people to represent his product. If they are, in your words, bone heads, it still falls on Dave. From my experience it does not seem to be by chance that every one of the sales staff at Kopter Krazy has the same protocol when it comes to dealing with the customer. By the way it is the customer that pays the bills and allows Dave to remain in business, not just the 3000 that you mention that happen to get a good chopper but the 5 that do not. What makes you think those 5 shouldn’t matter, aren’t they people with the same desire as the other 3000, I believe they are and they should be treated that way. My experience is real, not fabricated! Dave and his manager made a choice to completely disregard my concerns and treat me like i was insignificant. Tim even challenged me to a fight outside, he was shocked when I called his card and followed him out. You mention how the customers are crybabies, crooks, and only want their money back or a new Kopter. I made no requests for a new kopter or my money back, all I wanted was a kopter that performed as it was represented, in my case I guess I had one of the bone head sales people that Dave hired to work at the kiosk. I even had Dave’s best guy that carries the badge of “manager”. He too did nothing to take care of the issue even after flying the kopter in front of me and seeing that my claims were valid. I didn’t get a new kopter, I didn’t get my money back nor do I possess the kopter. It was worthless and my choice was to give it back. I will purchase another one at a future date, however, I can assure you I will do what I am asking everyone to do and that is research the product first and do not become a victim of the horrible customer service that I experienced with Kopter Krazy, from the salesman to the owner and then finally by the manager that feels it is appropriate to call a customer a pussy and walk them outside in an attempt to have a brawl vs take care of a simple issue! This is not how a reputable company conducts business!
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  Troy D. wrote on 10 February, 2012, 20:14

  I purchased a ‘copter as a Christmas gift for a friend of mine at the Kopter Krazy kiosk in the Grand Teton Mall of Idaho Falls. After listening to the sales associate describe and talk about the different types of ‘copters, I decided on a blue Sky King. The associate congratulated me on my decision, telling me that it was easy to fly, and very durable, so that if it should crash it wouldn’t break easily, although replacement parts could be purchased at their online store. Considering it cost me almost $200, I was confident that I was receiving a quality product that would be easily replaced if it didn’t work. Boy, was I wrong! Christmas Day came, and my friend loved his gift! It was exactly what he wanted! After reading what few instructions were actually written in English in the instruction manual, and letting it charge for a few hours, he took it outside, set it on the grass, and turned it on. The blades starting turning, and he was patient, gradually increasing the speed. After a couple of minutes it started to move. It moved forward a few inches, then fell over on its side, shattering the blades in the process. This ‘copter came with a set of replacement blades, so after replacing them, he took the ‘copter inside thinking perhaps the frozen ground was too hard on it. He set it on the carpet, turned it on, and nothing! It just sat there on the floor, lights blinking like some big, expensive, Christmas ornament. Fortunately, I still had the receipt, although it would have been nice if the kiosk employee had informed me of the “no returns if opened’ policy before I purchased it. Anyway, we took it back to the mall the next day, and the long line of people (many with broken ‘copters of their own) at the Kopter Krazy kiosk was my first clue. When it finally came our turn to speak to the salesman, he looked at the transmitter, and said the antennae had been pulled up too far, and a new transmitter would have to be purchased. We later discovered we could have purchased just an antennae. So we went home, got online, and ordered a new transmitter and 2 new sets of blades. Within 3 days the order arrived- 2 sets of blades, and NO transmitter! However, a transmitter was listed on the packing slip, and we were charged for it! Thus began several weeks of e-mails between my friend, and the owner of Kopter Krazy, Dave Gardner. It took Dave days, sometimes weeks, to respond to our e-mails. He apologized for our inconvenience, and said he would send a new transmitter right away. Several weeks went by and NO transmitter! We finally sent him an e-mail a little over a week ago informing him that we would be reporting him to the Better Business Bureau, as well as letting everyone we know NOT to purchase anything from Kopter Krazy! A new transmitter arrived 3 days later. Well, it worked . . . for a few minutes. Just like before, the ‘copter moved forward a few inches, and fell over, busting the blades, this time on a carpeted floor! After we replaced the blades, we turned it on again, and NOTHING! Just blinking lights! Needless to say, I am EXTREMELY disappointed! I spent almost $200 on what I thought would be a nice Christmas gift for my friend, only to get a hunk of junk! A ‘copter that never left the ground, and didn’t even work after a few minutes! My friend’s birthday is next week, and I will be getting him another r. c. ‘copter, but this time from Toys ‘R Us or Harbor Freight, definitely not Kopter Krazy! This isn’t completely over yet, I will report Kopter Krazy and Dave Gardner to the Better Business Bureau, and let everyone know about my experience! If you are thinking about purchasing a ‘copter from Kopter Krazy, my advice is DON’T! Go someplace else and buy a ‘copter that will work, or can be returned or replaced if it doesn’t work!